FAQs – Frequently Asked Questions

/by

No, seating is always on a first-come, first-served basis.

Buses generally depart from the Carlingwood Shopping Centre at 2121 Carling Ave. in Ottawa. For most tours, pick-ups are available en-route in Kemptville, Prescott and Brockville.

On certain departure dates, pick-ups may be available from Kingston, Napanee and Belleville. Please check with you Travac Tours agent for specifics on these pick-ups.

No, you can make both deposit and final payments over the phone using either Visa or MasterCard. Cheques can also be mailed to Travac Tours. However, if you choose such an option, ensure you include the tour you are taking and its date of departure.

Parking is not permitted at any if our pick up points. Please arrange your drop off and pick up. Tour Directors do not call for cabs or other rides.

Our audience is very eclectic. The average age range on the majority of our tours is 60+.  During holiday periods, younger audiences take our tours. Specific-interest tours may have slightly older audiences.  Travac’s tours are popular with families, couples, and individuals alike.

Please note that our tours are active and you must be comfortable walking for extended periods of time and be able to keep up with a group.  You also must be physically able to board and disembark from a motor coach on your own, and be able to handle your own luggage during airport and hotel transfers.

Generally not. Travac tries to find hotels that are centrally-located in the destination city to provide you with several options for eating out.

This depends on the tour. Our getaway weekends to New York, for example, include orientation tours of the city. The rest of the time on the trip is at your leisure.

Here are some of the estimated driving times to Travac’s popular destinations (not including stops):

  • New York City – 7 hours
  • Boston – 7.5 hours
  • Québec City – 4.5 hours
  • Chicago – 12.5 hours
  • Philadelphia – 7 hours
  • Washington D.C. – 9 hours.

Travac will travel on its scheduled motorcoach tours unless all major highways are closed.  If a storm delays our transportation on the first day we would try to reschedule travel for the next day.

Please note  Travac Tours, as well as all airlines, cruise lines, tour companies and travel agencies do not cover a force majeure.(weather or other events that are beyond the reasonable control of the agencies providing the service)  That is to say unless the client has insurance there is no refund of unused portions of a holiday or tours cancelled due to a force majeure.

For your peace of mind; it has been proven that bus travel has the highest safety record of all means of land transportation including rail.

Bus Tours and Air Vacation Packages – Ottawa Travel Agency – Travac Tours

/by

About Travac Tours

/by

Travac was established in 1973 in Ottawa, Ontario. As an independent agency, we pride ourselves in its effectiveness in delivering quality travel products to its customers at a reasonable price.

Travac has earned a reputation in the travel industry for its uncompromising attention to detail for its clients. This ensures your holiday experience with Travac will be worry-free.

Travac has been offering full-range vacations to Portugal’s beautiful Algarve region for over thirty years.

Through advanced travel planning, we are often able to use consolidator and seat sale fares that provide our clients with substantial savings. Since we are not sole-sourced and are therefore not constrained by corporate dues, we are able to consider many consolidators and airlines that best suit out clients’ individual travel needs. We will inform our clients of a lower fare should it exist within a two-hour window of the requested departure or arrival time. We at Travac will always search for the lowest possible fare and will offer connecting fares should they be reasonably cheaper to our clients. Our motto continues to be to save our clients as much money as possible without compromising their travel plans or selling out to corporate.

The widespread knowledge of our agents is exceptionally helpful to anyone planning a vacation. Apart from our normal counseling service, Travac can send regular e-mail travel alerts to any individual who requests one. These travel alerts will provide you with current travel specials and allow you to better plan for a vacation.

Fundraising is becoming more and more important for non-profit organizations. With its unique position as both a travel wholesaler and retailer, Travac has developed several methods of team-building and fundraising. These fundraising programs include cruises, theatre tours, art tours, city tours and sporting events. A percentage of the profits from these tours are transferred to the sponsoring organization. Let Travac help you organize your next group vacation!

With over forty years of experience in the travel industry and a widespread knowledge in travel, Travac is a smart choice for a fantastic vacation.