Prices are expressed in Canadian dollars unless otherwise stated. Prices include costs of product development and the cost of operations and are current at the time of printing. This contract permits price increases. No price increase is permitted after the customer has paid in full. If the price increase is more than 7 percent except increases resulting from an increase in retail sales tax or federal goods and service tax the customer has the right to cancel the contract and obtain a full refund. All travel services are subject to various charges such as Canadian transportation tax, departure taxes, hotel taxes and service charges and the goods and services tax. These amounts are in addition to the price of the products purchased. They are shown in the tax and service charge column. The total cost of the trip (base cost + taxes and other levies) is shown on all invoices.
Deposit amounts, which vary depending on the length of your vacation, plus the applicable optional insurance premium, are payable at the time of booking. Please note that payments are non-refundable.
Final payment dates vary by tour. Please ask your booking agent for further details. Please ensure that your payment is made to your travel consultant well in advance to allow time for processing.
Payment for Travac Tours can be made by Visa, Mastercard, debit card, cheque or cash. Travac does not accept American Express.
Tour costs + tax & service charges
All scheduled payments are non-refundable.
Travac Inc. requires written notice of cancellation. An email is acceptable for giving written notice.
Travel documents, if issued, must be returned to Travac Inc. prior to any refund being issued. Insurance premiums are totally non-refundable.
Refunds are not made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. Tickets are non-transferable and are valid only for the dates and routings shown.
Special requests for particular rooms, room location, bed types and other services, other than those published by Travac Inc. are never to be considered guaranteed. Please note that any special requests may be subject to additional charges and should be requested at the time of booking.
The airlines used for transportation of passengers will be at the discretion of the tour operator. All flight times are subject to change with or without prior notice to the passenger and his/her travel consultant. It is the responsibility of each traveler to reconfirm their flight times with each airline. Flight times form no part of the contract between the client and the airline. Travac Inc. does not accept liability for missed connections or any expenses resulting from any delayed, rescheduled or cancelled flights.
Baggage allowances vary by airline and as such they should be contacted directly for information regarding policies. On bus tours, Travac Inc. can accommodate one (1) piece of checked luggage. Travac does not accept responsibility for damaged or lost luggage.
Weather delays such as fog, snow, etc. are not the responsibility of Travac Inc. Travac Inc. will not refund any unused portion of the products purchased in the event of delays due to weather problems.
Hotel ratings included are set by Travac Inc. and by no means necessarily reflect the ratings as set by any tourism or accommodation authority.
PEOPLE WITH DISABILITIES
Travac Tours does its best to accommodate people with disabilities provided that the individual with the disability is accompanied by a properly trained support person. A support person must purchase our services at the full rate. Should a support person not be available for the individual with a disability Travac may not be able to offer service.
Limitations of Services: Travac Tours staff cannot provide individual assistance to a
customer for walking, dining, getting on or off the motorcoach, or other personal needs. If
customers require special assistance that cannot be provided by a support person
accompanying them, we may be unable to offer services. Customers are advised to
communicate any special needs they may have at the time of their initial bookings that we may properly determine if our services are appropriate for their needs or if any alternative measures may be available. Since our services are sold on a first come, first served basis, the needs of the
first customer to purchase our services will be addressed ahead of the second.
It should also be noted that Travac Tours does not have control of policies that may be in existence with airlines, hotels or attractions that are out of its jurisdiction (Ontario).
Travac does not own its own coaches and our ability to provide services to a person with a physical handicap may be impeded by this.
Contracts that are affected by unforeseen circumstances (force majeure) that prevent Travac from fulfilling its obligations with you are not refundable by Travac. Force majeure examples include but are not limited to: large scale disasters, terrorism or the threat of terrorism, unexpected legislation, lockouts, slowdowns, strikes and pandemic or related health issues. These circumstances are beyond Travac’s control and can make the execution of the contract undoable, commercially impractical, illegal or impossible to implement.