Prices are expressed in Canadian dollars unless otherwise stated. Prices include costs of product development and the cost of operations and are current at the time of printing. This contract permits price increases. No price increase is permitted after the customer has paid in full. If the price increase is more than 7 percent except increases resulting from an increase in retail sales tax or federal goods and service tax the customer has the right to cancel the contract and obtain a full refund. All travel services are subject to various charges such as Canadian transportation tax, departure taxes, hotel taxes and service charges and the goods and services tax. These amounts are in addition to the price of the products purchased. They are shown in the tax and service charge column.

Deposit amounts, which vary depending on the length of your vacation, plus the applicable optional insurance premium, are payable at the time of booking and must be received by Travac Inc. within five (5) days from the time of booking in order to guarantee the reservation.

Final payment is required in Travac’s offices 45 days prior to departure. Please ensure that your payment is made to your travel consultant well in advance to allow time for processing. If your booking is made within 45 days of departure, final payment must be received at Travac’s offices within three (3) days of confirmation.

CHANGES

If you wish to change the arrangements made, Travac Inc. will make every effort to satisfy your request. If such a request is made after the reservation is guaranteed, an administration fee will be applied per occurrence. Date and name changes will only be accepted 45 days prior to departure, after which cancellation penalties will apply. Change fees are non-refundable and non-insurable. No refund for unused features will be made should you change arrangements after departure. Also, a vacation may not be extended or shortened after departure without approval from Travac Inc. If changes are made to your travel arrangements or if flight dates are changed by the airline and these changes are not acceptable to you, you have the right to cancel with a full refund.

CANCELLATION PENALTIES

Tour costs + tax & service charges
Up to 45 days, deposit non-refundable
45 to 0 days 100% of total cost

Travac Inc. requires written notice of cancellation.

Travel documents, if issued, must be returned to Travac Inc. prior to any refund being issued. Insurance premiums are totally non-refundable. If cancellation by one or more passengers alters the room requirements of the remaining passengers, those passengers still traveling must pay the revised rate.

Refunds are not made for unused travel services or any portion thereof, nor is the price or value of unused travel services exchangeable for alternative arrangements. Tickets are non-transferable and are valid only for the dates and routings shown.

Special requests for particular rooms, room location, bed types and other services, other than those published by Travac Inc. are never to be considered guaranteed. Please note that any special requests may be subject to additional charges and should be requested at the time of booking.

The airlines used for transportation of passengers will be at the discretion of the tour operator. All flight times are subject to change with or without prior notice to the passenger and his/her travel consultant. It is the responsibility of each traveler to reconfirm their flight times with each airline. Flight times form no part of the contract between the client and the airline. Travac Inc. does not accept liability for missed connections or any expenses resulting from any delayed, rescheduled or cancelled flights.

Baggage allowances vary by airline and as such they should be contacted directly for information regarding policies. On bus tours, Travac Inc. can accommodate one (1) piece of checked luggage. Travac does not accept responsibility for damaged or lost luggage.

Weather delays such as fog, snow, etc. are not the responsibility of Travac Inc. Travac Inc. will not refund any unused portion of the products purchased in the event of delays due to weather problems.

Hotel ratings included are set by Travac Inc. and by no means necessarily reflect the ratings as set by any tourism or accommodation authority.

PEOPLE WITH DISABILITIES

Travac Tours does its best to accommodate people with disabilities provided that the individual with the disability is accompanied by a properly trained support person. A support person must purchase our services at the full rate. Should a support person not be available for the individual with a disability Travac may not be able to offer service.

Limitations of Services: Travac Tours staff cannot provide individual assistance to a
customer for walking, dining, getting on or off the motorcoach, or other personal needs. If
customers require special assistance that cannot be provided by a support person
accompanying them, we may be unable to offer services. Customers are advised to
communicate any special needs they may have at the time of their initial bookings that we may properly determine if our services are appropriate for their needs or if any alternative measures may be available. Since our services are sold on a first come, first served basis, the needs of the
first customer to purchase our services will be addressed ahead of the second.

It should also be noted that Travac Tours does not have control of policies that may be in existence with airlines, hotels or attractions that are out of its jurisdiction (Ontario).

Travac does not own its own coaches and our ability to provide services to a person with a physical handicap may be impeded by this.