Is there pre-assigned seating on the bus?

No, seating is always on a first-come, first-served basis.

Where are the pick-up and drop-off locations?

Buses generally depart from the Westgate Shopping Centre at 1309 Carling Ave. in Ottawa. For most tours, pick-ups are available en-route in Kemptville, Prescott and Brockville.

On certain departure dates, pick-ups may be available from Kingston, Napanee and Belleville. Please check with you Travac Tours agent for specifics on these pick-ups.

Do payments have to be made in person?

No, you can make both deposit and final payments over the phone using either Visa or MasterCard. Cheques can also be mailed to Travac Tours. However, if you choose such an option, ensure you include the tour you are taking and its date of departure.

Can I leave my car at Westgate’s parking lot for the duration of my time away?

Cars can be parked at Westgate on request to the tour guide for tours 5 days or less in duration. The lot is not monitored and neither Travac or the Westgate Mall are responsible for any damages to the vehicle. There is not adequate security to ensure the safety of the vehicle or its contents. A signed waiver is required from the vehicle owner.

Who takes Travac’s tours?

Our audience is very eclectic. The average age on any given tour ranges from 45 to 55. During holiday periods, younger audiences take our tours. Specific-interest tours may have slightly older audiences. Travac’s tours are popular with families, couples, and individuals alike.

Does our tour include any meals?

Generally not. Travac tries to find hotels that are centrally-located in the destination city to provide you with several options for eating out.

How much free time do we have?

This depends on the tour. Our getaway weekends to New York, for example, include orientation tours of the city. The rest of the time on the trip is at your leisure.

How long is the drive?

Here are some of the estimated driving times to Travac’s popular destinations (not including stops):

  • New York City – 7 hours
  • Boston – 7.5 hours
  • Québec City – 4.5 hours
  • Chicago – 12.5 hours
  • Philadelphia – 7 hours
  • Washington D.C. – 9 hours.

What is Travac’s policy on snow storms?

Travac will travel on its scheduled motorcoach tours unless all major highways are closed.  If a storm delays our transportation on the first day we would try to reschedule travel for the next day.

Please note  Travac Tours, as well as all airlines, cruise lines, tour companies and travel agencies do not cover a force majeure.(weather or other events that are beyond the reasonable control of the agencies providing the service)  That is to say unless the client has insurance there is no refund of unused portions of a holiday or tours cancelled due to a force majeure.

For your peace of mind; it has been proven that bus travel has the highest safety record of all means of land transportation including rail.